Refund policy

**Lloyd's of La Luna LLC Return and Refund Policy**

**Our Commitment:**  
At Lloyd's of La Luna LLC, we strive to ensure your complete satisfaction with our products. If you are not entirely happy with your purchase, we are here to help.

**Return Eligibility:**  
- **Unopened and Unused Products:** You may return any unopened and unused product within 30 days of purchase for a full refund or exchange. The product must be in its original packaging and in the same condition as when you received it.
- **Used Products:** Due to the nature of our products, once a product has been used, it cannot be returned. Exceptions may be made under the following conditions:
  - The product is found to be defective.
  - The wrong product was sent due to an error on our part.
  - You experience an adverse reaction to the product, and it must be returned for investigation.

**Defective or Damaged Products:**  
If you receive a defective or damaged product, please contact us within 7 days of receipt. We will arrange for a replacement or provide a refund, including any shipping costs incurred for the return. Please provide photos of the damage or defect to help us address the issue promptly.

**Return Process:**  
1. **Contact Us:** Before returning any product, please contact our customer service team at jovanalloyd@lloydsoflaluna.com or 209-661-4677 to initiate the return process. Include your order number, the reason for the return, and any supporting documentation, such as photos for damaged or defective items.
   
2. **Return Shipping:** Once your return is approved, we will provide you with a return authorization and instructions for shipping the product back to us. Please use a trackable shipping method to ensure your return is received. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

3. **Refunds and Exchanges:** Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. If you requested an exchange, we will ship the replacement product as soon as possible.

**Non-Returnable Items:**  
- Gift cards
- Sale items (if applicable)

**Adverse Reactions:**  
If you experience an adverse reaction to one of our products, please discontinue use immediately and contact us. We may request that you return the product for further investigation. A refund or exchange may be offered depending on the circumstances.

**Contact Information:**  
For any questions or concerns regarding returns or refunds, please contact our customer service team at [Your Contact Email/Phone]. We are committed to ensuring you have a positive experience with Lloyd's of La Luna LLC.