Shipping policy
**Lloyd's of La Luna LLC Shipping Policy**
**Processing Time:**
Orders are processed within 2-3 business days. Custom or large wholesale orders may require additional processing time, which will be communicated at the time of order confirmation.
**Shipping Rates and Delivery Estimates:**
Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. We offer standard and expedited shipping options, and estimated delivery times will be provided at checkout. Please note that these are estimates and may vary due to carrier delays or other unforeseen circumstances.
**Domestic Shipping:**
We ship within the United States using reliable carriers such as USPS, UPS, and FedEx. Delivery typically takes 3-7 business days for standard shipping, depending on your location.
**International Shipping:**
We offer international shipping to select countries. Shipping times and costs vary depending on the destination. The recipient is responsible for any customs duties, taxes, or fees that may apply upon arrival in the destination country.
**Order Tracking:**
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24-48 hours for the tracking information to update.
**Shipping Address:**
Please ensure that the shipping address provided is accurate and complete. Lloyd's of La Luna LLC is not responsible for delays or additional shipping charges due to incorrect or incomplete addresses.
**Lost or Damaged Packages:**
While we take great care in packaging your order, Lloyd's of La Luna LLC is not responsible for packages lost or damaged in transit. If your package is lost or arrives damaged, please contact the carrier directly to file a claim. We will assist in providing any necessary information.
**Shipping Restrictions:**
Certain products may be subject to shipping restrictions due to their nature or destination. Any restrictions will be noted on the product page or at checkout.
**Order Changes or Cancellations:**
If you need to change or cancel your order, please contact us as soon as possible at 209-661-4677. We will do our best to accommodate your request, but please note that we may not be able to make changes once the order has been processed or shipped.
**Contact Information:**
For any questions or concerns regarding shipping, please contact us at jovanalloyd@lloydsoflaluna.com. We are here to help ensure your order arrives safely and on time.